Variations/Disclaimer on Natural Tile, Terra Cotta Tiles, Wood & Stone Materials
There are inherent irregularities in hand-made and natural materials. From samples to installations at the Pavé showroom, please understand that these materials are a small indication of a particular product and are for reference only. Due to the variation in the size, shape, thickness, texture and color of natural materials such as terra cotta tile, glaze tile, wood and stone flooring, individual samples as well as installations at Pavé, cannot be considered exact representations. It is up to the client to fully understand the nature of hand made tile, terra cotta tiles, limestone stone, marble, cement tile, bricks and wood flooring and to accept these natural, artisanal materials will vary from lot-to-lot.
When viewing a final installation in our showroom or images on-line, you are viewing material (tile, wood or stone) that has been installed correctly, cleaned, sealed and if necessary grouted. Receiving our material of tile, wood or stone will mean that these materials have not yet been installed, cleaned, sealed and if necessary grouted. They may appear dusty or raw looking and will not appear like that images you have seen. That is to be expected.
The Kings of France 18th Century French Oak Flooring Collection
1. Our wood flooring in our showroom will not be the exact color lot that one may receive from Historic Decorative Materials. The process to achieve our reclaimed looking wood floors arrives from an oxidation method that works with the tannins of the oak planks. Tannins will vary from lot-to-lot and that will result in colors that may be darker or lighter than the samples and installations we show in our Pavé showroom.
2. These hand-finished wood floors will continue to age/oxidize as they interact and acclimate with the air/oxygen in one's home. We recommend that you do not place any rugs on these wood floors until they have acclimated to your interior space.
Returns will only be accepted in their original packaging. Material that was palletized must be returned in their original pallets. Special or custom order products, including wood, wood treads and stone, cannot be returned. These orders are non-cancelable. Stock items can be returned with prior written authorization within ten (10) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resaleable condition. Stock items must be returned in the minimum quantity sold. All care products, sealers and waxes are non-returnable.
Special or custom order products cannot be returned. These orders are non-cancelable.
Non-stock orders purchased by Historic Decorative Materials on the customer’s behalf from independent suppliers cannot be returned and orders cannot be cancelled.