Variations/Disclaimer on Samples
There are inherent irregularities in hand-made and natural materials. If you receive samples, please understand that samples are a small indication of a particular product and are for reference only. Due to the variation in the size, shape, thickness, texture and color of natural materials such as terra cotta tile, glaze tile, wood and stone flooring, individual samples cannot be considered exact representations. It is up to the client to fully understand the nature of hand made and natural stone and wood flooring and to accept it is apart of the what makes these materials beautiful. At Historic Decorative Materials, we work with the most outstanding manufacturers in France, Belgium, Italy and England to curate the collections we present and that define our company. Visiting our showroom as well as viewing images and discussing with us in person our materials are the steps needed to help one understand the nuances of our products.
REFUND POLICY
RETURNS
Returns on In-Stock Products ONLY - Returns of in-stock materials (not including ANTIQUE MATERIALS of tile, wood and stone) will only be accepted in their original packaging. Material that was palletized must be returned in their original pallets. Stock items can be returned with prior written authorization within ten (10) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resaleable condition. Stock items must be returned in the minimum quantity sold.
SPECIAL OR CUSTOM ORDER PRODUCTS, including all kiln-fired made to order Historic Decorative Tile Collections, wood, wood treads and stone and all care products, sealers and waxes are non-returnable. These orders are non-cancelable.
Original Anduze Poterie de la Madeleine Glazed French Terra Cotta Pottery from Provence - all colors and sizes are non-returnable
Non-stock orders purchased by Historic Decorative Materials on the customer’s behalf from independent suppliers cannot be returned and orders cannot be cancelled.
Antique Materials including all stone, wood and tile flooring, wall tile, sinks and fireplaces are non-returnable.
18th Century Antique French Oak Flooring - due to the characteristics of 18th century French reclaimed oak floors, please expect receiving a variety of textures and patina - including but not limited to watermarks, nail holes, open knots, cracks and color variations. A sample of any lot will not define the entire nature of the floor - but be just a fraction of what one could receive. Please refer to the NWFA (The National Wood Flooring Association) for installation guidelines on the installation of our antique and aged French oak flooring.
Returns will only be accepted in their original packaging. Material that was palletized must be returned in their original pallets. Special or custom order products, including wood, wood treads and stone, cannot be returned. These orders are non-cancelable. Stock items can be returned with prior written authorization within ten (10) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resaleable condition. Stock items must be returned in the minimum quantity sold. All care products, sealers and waxes are non-returnable.
Antique Materials (that are either stocked or custom-ordered) including all stone, wood and tile flooring, wall tile, sinks and fireplaces are non-returnable.
Special or custom order products cannot be returned. These orders are non-cancelable.
Non-stock orders purchased by Historic Decorative Materials on the customer’s behalf from independent suppliers cannot be returned and orders cannot be cancelled.
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Installation: Historic Decorative Materials is not responsible for installation or instruction of installation of any materials. It is up to an experienced and knowledgeable wood, tile and stone installer to install the materials. Historic Decorative Materials does not accept responsibility or liability for installation, grouting, sealing or refinishing of any product. Variations in facial dimensions and thickness will be allowed as per industry standards. Historic Decorative Materials is not responsible for improper alteration of the surface with not following recommended installation procedures from an experienced installer including the proper cleaning and drying time of natural materials before sealers and waxes are applied. Historic Decorative Materials is not responsible for applied sealers or grout, falling objects, misuse, abuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.
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Historic Decorative Materials is not responsible for the improper storage of tile, wood and stone that may lead to damage of the material. Material including tile, wood and stone should be stored in a climate controlled environment. After 3 days upon receiving the material, it is considered accepted by the client. If the client does not expect to install the material for weeks to months from the initial date of receiving the material - and if the material becomes warped or damaged during that time due to the improper storage of the material - Historic Decorative Materials takes no responsibility for the material.
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Terms and Conditions/Shipping Policy
