Refund Policy and Sample Disclaimer

Variations/Disclaimer on Samples

There are inherent irregularities in hand-made and natural materials.  If you receive samples, please understand that samples are a small indication of a particular product and are for reference only. Due to the variation in the size, shape, thickness, texture and color of natural materials such as terra cotta tile, glaze tile, wood and stone flooring, individual samples cannot be considered exact representations.  It is up to the client to fully understand the nature of hand made and natural stone and wood flooring and to accept it is apart of the what makes these materials beautiful.  At Historic Decorative Materials, we work with the most outstanding manufacturers in France, Belgium, Italy and England to curate the collections we present and that define our company. Visiting our showroom as well as viewing images and discussing with us in person our materials are the steps needed to help one understand the nuances of our products.

REFUND POLICY

RETURNS

Returns will only be accepted in their original packaging.  Material that was palletized must be returned in their original pallets. Special or custom order products, including wood, wood treads and stone, cannot be returned. These orders are non-cancelable. Stock items can be returned with prior written authorization within ten (10) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resaleable condition. Stock items must be returned in the minimum quantity sold. All care products, sealers and waxes are non-returnable.

Special or custom order products cannot be returned. These orders are non-cancelable.

Non-stock orders purchased by Historic Decorative Materials on the customer’s behalf from independent suppliers cannot be returned and orders cannot be cancelled.